Refund policy

Refund Policy

At Nexora, we take pride in the quality of every piece we create. Please read our policy carefully before making a purchase.

Returns & Refunds Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer's remorse. We encourage you to review our size guides carefully before ordering.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at [your email address] with your order number and clear photos of the issue. We will arrange a replacement or full refund at no cost to you.

Lost or Undelivered Orders If your order has not arrived within the estimated delivery window, please get in touch and we will investigate with our fulfilment partner.

Non-Returnable Items All sale items are final sale and cannot be returned or exchanged.

 

 How to Contact Us Email: [kyla.car4000@gmail.com] We aim to respond within 2 business days.