Privacy policy

PRIVACY POLICY Last updated: August 2026

1. Who We Are

KC ERA ("we", "us", "our") is an online fashion retailer based in the United Kingdom. Our website is nexoraofficial.co.uk. We are committed to protecting your personal data and respecting your privacy.

 

2. What Data We Collect

When you visit or make a purchase from our store, we may collect:

  • Full name, email address, phone number, and shipping/billing address
  • Payment information (processed securely — we do not store card details)
  • Browsing behaviour, device type, IP address, and cookie data
  • Order history and communication records

3. Why We Collect It

We use your data to:

  • Process, fulfil, and deliver your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to customer enquiries and support requests
  • Improve our website experience and product offerings
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

4. Third Parties Who Receive Your Data

To operate our business, we share relevant data with trusted third parties:

  • Shopify Inc. — our e-commerce platform (stores and processes order/customer data)
  • Printify — our print-on-demand fulfilment partner (receives your name, address, and order details to produce and ship your items)
  • Payment Processors (e.g. Shopify Payments, Stripe, PayPal) — to securely handle transactions
  • Shipping Carriers (e.g. Royal Mail, DPD, DHL) — to deliver your orders
  • Email/Marketing Tools — if you have opted into marketing communications
  • Google Analytics (GA4) — anonymised analytics to understand site usage

We do not sell your personal data to any third party.

5. Cookie Usage

Our website uses cookies to enhance your experience:

  • Essential cookies — required for checkout and site functionality
  • Analytics cookies — help us understand how visitors use our site (e.g. GA4)
  • Marketing cookies — used for retargeting and advertising (only if applicable)

You can manage your cookie preferences via your browser settings or our cookie consent tool.

6. Your Rights Under UK GDPR

As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR). You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data ("right to be forgotten")
  • Restrict or object to how we process your data
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

7. Data Retention

We retain your data only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order records are typically retained for up to 7 years in line with UK tax law.

8. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us at:

📧 itskayseebusiness@gmail.com 🌐